SupWise is an AI assistant that plugs into your Ticketing system.
Pulls related docs, past tickets, logs, and code. so your team stops guessing and starts resolving.
SupWise works with the tools your team already uses. No migration, no rip-and-replace.
Your support engineers shouldn't need 8 tabs open. SupWise brings context to where the work happens.
Instantly surface past tickets with matching patterns. See what worked before — no digging required.
Relevant knowledge base articles and documentation pulled automatically based on ticket context.
Fetch relevant code snippets and log patterns. Connect to GitHub, Grafana, Datadog, and Coralogix.
Automatically find and link related Jira issues, bugs, and tasks. Full traceability without the manual work.
AI-generated response drafts based on ticket context and past resolutions. Review, edit, send.
Auto-generated troubleshooting steps and runbooks tailored to the specific issue at hand.
Engineers get full context in seconds instead of digging through multiple tools. Less searching, more solving.
With docs, past tickets, and playbooks surfaced automatically, L1 can handle what used to go to L2.
Break the support-to-customer ratio. Handle more tickets with the same team. Onboard new engineers faster.
Book a 20-minute demo and see how SupWise fits into your support workflow.